Systems Theory underpins service delivery models in Disability Services. Research into the DES system highlighted the inability of the present system to understand the relationships and drivers for meaning employment outcomes. Systems Theory provided the impetus for the development of a DES systems model and the conditions that exist between system participants. Understanding the relationships and driver allows for the development of models of practice that have both global and provider-specific application highlight a potential pathway for providers as the DES system moves to fully respect the tenets of the UNCRPD convention and Disability Services Act - in essence, an individualised portable person-centred approach to service delivery. This presentation will explore both the systems model and examples of this approach in practice at a provider level that also account for service delivery to NDIS clients.

Peter Smith

Centre for Disability Employment Research and Practice

Peter completed his PhD at the University of Sydney in 2018. His thesis entitled "A Systems Analysis of Factors that Lead to the Successful Employment of People with a Disability" examined the current systems of employment supports for people with a disability. The research led to and provided evidence towards the development of new systems model that supports a new understanding of employment for people with a disability and the factors that support improved outcomes. This research into a new systems model of disability employment informs the Centre for Disability Employment Research and Practice's research agenda and fieldwork with providers, government, schools and community in Australia, New Zealand and the USA.

Peter current focus is on organisational change and policy settings with providers and government within the open and segregated employment community. He is currently involved in research and practice projects in Australia, USA and New Zealand and works with the Centre for Social Capital in the USA working on issues related to disability employment.

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