The new DES Performance Framework has started to have an impact on the operations of DES providers. Although only two releases have occurred, DES providers are looking at the impact of changes to the framework particularly the introduction of the 52 week employment outcome. Providers are also asking questions around a panel refresh and how a provider may exit the panel due to poor performance.
In this presentation, David will give an overview of the history of the performance framework in the DES program and its consequential impacts over time. He will also discuss the current framework and its intended effect on provider operations.
Finally, David will discuss the possible future of the performance framework in a market driven model where the choice of participants may have a larger impact on the ability of providers to remain effective rather than a government-driven performance framework tool.


David Best

Senior Policy Officer
Disability Employment Australia

David has worked in a number of Commonwealth departments that deliver or contract human services. He worked as an Employment Case Manager in the Commonwealth Employment Service in the 1990s, a Youth Officer in the Department of Education, Training and Youth Affairs, a Contract Manager in the Department of Education, Employment and Workplace Relations, and more recently as a Policy and Program Adviser in the Department of Prime Minister and Cabinet Indigenous Affairs Group. David’s experience includes being a contract manager for the previous DEN program. David has a strong interest in the improvement of both economic and social outcome for long term unemployed, Indigenous Australians and people with disabilities.

In his spare time, David is also an avid runner and regularly competes in races. He is also a part time tennis official who has regularly worked at the Australian Open.

David has a Bachelor of Arts in History, Geography and Government, a Graduate Certificate in Case Management and Client Services and a Diploma in Government – Contract Management.


Back to all abstracts