The disability employment sector is on the brink of a major change in how it operates. The core underlying societal impacts this change is responding to and working towards are individualisation, marketisation and digitalisation. The new DES will include more choice and control for participants, a market model that providers will have to adapt to, and the impact of digitalisation both in the organisation operations and the job market. This presentation will provide delegates with a sense of the big picture as it relates to technological and digital innovation in an era of disruptive change. How can a person-centred service engage both existing and emerging technology and improve and innovate?


Sarah Vaughan

Senior Director
Microsoft Australia

Sarah Vaughan is a passionate technology enthusiast. Her role at Microsoft has been to inspire and help customers innovate and build the next BIG thing, cool invention or business venture. Sarah has worked at Microsoft Australia since 2002 and has held a variety of technology, strategy and product incubation roles. Prior to joining Microsoft, Sarah held a number of roles in both the private and public sector. She is a graduate of the Royal Military College, Duntroon and spent eight years in the Army in a variety of Communications and Information Systems management roles. In her last four years in the Army, Sarah commanded the communications troop for the parachute battalion (“jumping” in satellite and lite-radio communications assets) and was the Systems Manager for the Tri-Service Joint Intelligence Centre. Outside of work – she enjoys life with three gorgeous children, supporting a burgeoning cattle business with her husband, all while trying to become a decent ukulele player!


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