The session will explore issues surrounding the DES Performance Framework for the next iteration of DES.
Whilst the next Performance Framework is currently being reviewed and developed by the Department and changes from the present structure are unknown; known changes to the Service Delivery Model will have implications for how providers need to consider positioning their businesses to successfully manage performance.
It will be assumed that participants are familiar with the factors of the current framework.


Viv Gugger

Performance Consultant

Viv has worked in various forms of Employment Services over the last 40 years including Government, Not For Profit and For Profit sectors.
Experienced in various roles and functions - Key Coalface work includes CES, Compensable Rehabilitation and Work Preparation. This work took Viv across Regional Victoria, Metropolitan Sydney and Regional NSW.
In managing Employment Services Viv has initiated two now national Providers of Employment Services – APM (2006-2014) and MatchWorks (1990-2000). Features of these experiences was the utilisation of technology to remote manage service delivery including the introduction of paperless offices into Employment Services in the mid 1990’s.
Viv has represented the industry on the Board of ACE National and has contributed to various industry developments including the design of the assessment matrix of the Supported Wage System.
An element of Viv’s industry contribution has been modelling and design of Employment Services including managing the often conflicting requirements of Profit and Loss, Performance Framework and Compliance.
Viv currently assists with managing performance in DES.


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