Employment Service Providers working with the long term unemployed may commonly encounter job seekers who are ambivalent and resistant to engaging with the service and looking for work. This practical workshop explores the application of motivational interviewing principles as an effective approach that EC’s can use to engage, motivate and support job seekers to increase their chances of returning to work. The workshop will also explore and educate on how to implement change talk as an effective mechanism to evoke change and deal with challenging and resistant behaviours.


Dr Kylie Henderson

Managing Director & Founder
Back2Work Health Specialists

Dr Kylie Henderson is the founder and Managing Director of Back2Work Health Specialists Australia & UK. Back2Work provides high-quality health services to employment providers across the globe in order to support job seekers with disabilities, mental health conditions, drug and alcohol disorders, psychiatric diagnoses, physical and medical conditions. The Back2Work team includes clinical psychologists, occupational therapists and other health professionals who focus on delivering work-first solution focused interventions at over 150 locations. Back2Work combine health and employment solutions concurrently to ensure job seekers are fully supported in their individual work and health goals. Back2Work services also include training and support to business managers, employment specialists, employers and key stakeholders.
Dr Kylie is a clinical psychologist with over 20 years’ experience in the employment services industry. Kylie has worked for large, national and international employment services providers overseeing health and employment programs, disability employment programs, NPA and JCA/JCAC.
She holds a Doctorate in Clinical Psychology, is a Graduate of the Australian Institute of Company Directors, is an executive member of the Australian Psychological Society, the Australian Psychological Society Clinical College, and the Australian Psychological Society Rehabilitation Interest Group. She is also an Associate of the American Psychological Association, a Fellow of the Institute of Employability Professionals, and a Clinical Supervisor for AHPRA.
In 2013, Dr Kylie has published a large study research paper in a peer reviewed journal, "Addressing mental health and re-employment for unemployed Australians through psychological intervention" in order to demonstrate the effectiveness of an integrated health and work model for increasing employment outcomes.


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