The DES Performance Framework is a core part of the program’s architecture. The new DES comes with a Performance Framework reconditioned to meet the objectives of the new DES, such as incorporating 52 week employment outcomes into the overall weightings. How will the new Performance Framework align to the new DES and how will it impact on the delivery of services and outcomes in the DES program?
The Department is also in the process of introducing transparency into ratings around expected performance rates. Will these changes improve performance across the sector? In this panel session, we ask questions about the effectiveness of the 2018 Performance Framework and its effectiveness for moving into a market model of service delivery. How will participants, with more choice and control utilise Star Rating information? We will also ponder – will star ratings be in place for DSS to assess provider performance or for participants to determine the service they go to?


Stephen Moore

Board Director
Disability Employment Australia

Stephen is currently Chief Operating Officer for Angus Knight Pty Ltd which includes responsibility for the Jobfind Centres’ Disability Employment Services (DES) business and RISE Ventures delivering the community development program in remote Northern Territory and far north Queensland. He has 24 years of government experience in employment analysis, policy and services – more recently as CIO of the Department of Employment developing the systems and technical tools supporting providers, job seekers and employers. Stephen is an Econometrician with an Honours degree from Macquarie University and has a Graduate Diploma in Economics from the Australian National University. He is also an adjunct professor in Information Systems at the University of Canberra.

David Turnbull

Assistant Director DES Performance, Modelling and Evaluation
Department of Social Services (DSS)

David is an Assistant Director in the Disability Employment Services (DES) Performance, Modelling and Evaluation section in the Department of Social Services (DSS). He is the national manager of DES Star Ratings and has been for the last eight years, and worked with DES program for the last 12 years. He has taken the lead in the policy development for the 2013 and current 2018 DES Performance Frameworks. David is the subject matter expert on DES Star Ratings in the DSS.
He completed a Bachelor of Economics at the University of Adelaide, before starting in the Australian Public Service in 2006.

Ann Nevile

Social Policy Researcher
Australian National University

Ann Nevile is a Social Policy Researcher at the Centre for Social Research and Methods, the Australian National University. A major focus of Ann’s research is the impact of funding and performance frameworks on service delivery organisations and their clients, most recently in the area of disability employment services where she has been lead Chief investigator in two Australian Research Council funded Linkage projects in partnership with DEA, Jobs Australia, the Brotherhood of St Laurence and NDS.
Ann is currently involved in research projects looking at the implementation of the NDIS and the introduction of risk responsive regulation of housing, disability support and care and protection services in the ACT.

David Best

Senior Policy Officer
Disability Employment Australia

David has worked in a number of Commonwealth departments that deliver or contract human services. He worked as an Employment Case Manager in the Commonwealth Employment Service in the 1990s, a Youth Officer in the Department of Education, Training and Youth Affairs, a Contract Manager in the Department of Education, Employment and Workplace Relations, and more recently as a Policy and Program Adviser in the Department of Prime Minister and Cabinet Indigenous Affairs Group. David’s experience includes being a contract manager for the previous DEN program. David has a strong interest in the improvement of both economic and social outcome for long term unemployed, Indigenous Australians and people with disabilities.
In his spare time, David is also an avid runner and regularly competes in races. He is also a part time tennis official who has regularly worked at the Australian Open.
David has a Bachelor of Arts in History, Geography and Government, a Graduate Certificate in Case Management and Client Services and a Diploma in Government – Contract Management.


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